Cancellation & Refund Policies
At UnoCare, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with our skin care products, we offer a transparent cancellation and refund policy.
Cancellation: If you wish to cancel your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request if the order has not already been processed for shipping. Once the order has been shipped, it cannot be canceled.
Returns and Refunds: If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We may require you to provide photographic evidence of the issue. Depending on the circumstances, we will offer a replacement or a refund.
Product Satisfaction: If you are unsatisfied with the performance of our products, please contact us within 15 days of your purchase. We will provide guidance on product usage and may offer an exchange or refund, excluding any shipping charges.
Return Shipping: If a return is necessary, we will provide you with instructions on how to return the product. You will be responsible for the cost of return shipping, except in cases where the product is defective or damaged.
Please note that refunds may take some time to process, and the timing may vary depending on your payment method. We strive to resolve any issues promptly and fairly to ensure your satisfaction.
For more details regarding our cancellation and refund policies, please refer to our Terms of Service or contact our customer service team.